Frequently Asked Questions
Quick Answers Before You Book
Learn about pricing, cleaning options, scheduling, preparation, and what to expect from Seatown Cleaners.
Still have a question? Call (206) 880-3732 or email team@seatowncleaners.com
Booking and Services
How much does house cleaning cost?
Pricing depends on your home’s size, the service selected, and any add-ons. Enter your home details online to see your price before submitting a booking request.
Our minimum price for a one-time cleaning is $300. Weekly customers save 20%, and biweekly customers save 10%.
Which cleaning service should I choose?
Choose the service that best matches your home:
- Standard Cleaning: Routine upkeep or a one-time refresh
- Recurring Cleaning: Weekly, biweekly, or monthly service
- Deep Cleaning: Built-up dust, grime, or areas needing extra attention
- Move-In/Move-Out Cleaning: Detailed cleaning for an empty home
Visit our Compare Cleaning Services page to see what’s included.
Is my appointment confirmed when I book?
Submitting the form sends us your preferred date. Most appointments are confirmed within 24 hours, but please allow up to three business days.
Your appointment is confirmed when you receive a confirmation from our office team.
Can I customize my cleaning?
Yes. Select available add-ons and include priority areas or special instructions when booking. Requests outside the selected service may require additional time or payment.
Do you offer weekend or last-minute cleaning?
Availability is limited for weekends and appointments requested within 48–72 hours. Submit your preferred date online, and we’ll let you know what is available.
Your Cleaning Appointment
Who will clean my home?
Seatown Cleaners partners with experienced independent cleaning professionals who operate their own local businesses. Each professional is vetted for experience, reliability, and professionalism.
Depending on your home and service, your cleaning may be completed by one or more professionals.
Do cleaning professionals bring supplies?
Yes. Cleaning professionals arrive with the products and equipment needed for your service.
Let us know before the appointment if you have allergies, sensitivities, or specific product requests.
Do I need to be home?
No. Many customers provide secure access instructions and return after the cleaning is complete.
If you remain home, please stay in an area that isn’t being cleaned so the cleaning professionals can work safely and efficiently.
How should I prepare my home?
Before your appointment:
- Pick up clothing, toys, and personal belongings
- Clear heavily cluttered surfaces
- Secure fragile or valuable items
- Provide reliable entry instructions
- Make sure water and electricity are available
- Keep pets safely contained when needed
Cleaning professionals do not move heavy furniture or large belongings.
Can movers or other contractors be present?
Please schedule movers, painters, maintenance workers, and other contractors at a different time. Multiple teams working in the home can create safety concerns and prevent your cleaners from completing the service.
For move-in and move-out cleaning, the home must be empty before the cleaning begins.
Payments and Policies
When will I be charged?
Payment is processed after your cleaning is completed. If the condition of the home requires more work than originally booked, we’ll contact you before approving additional time or adjusting the price.
What is your cancellation policy?
Please provide at least 24 hours’ notice when canceling or rescheduling. Changes made within 24 hours of the appointment may incur a $150 late cancellation fee.
What happens if the cleaners can’t enter my home?
Customers are responsible for providing safe, reliable access at the scheduled time. If the cleaning professionals cannot enter and we’re unable to resolve the issue, a $150 lockout fee may apply.
Double-check door codes, lockboxes, building access, and alarm instructions before your appointment.
What if something was missed?
Report missed areas within 24 hours and include photos whenever possible. If the issue is covered by our satisfaction guarantee, we’ll return to re-clean the reported areas at no additional cost.
Real Support, From a Real Person
Ablavi and the Seatown office team are available Monday through Friday, 8:00 AM–5:00 PM, to help with scheduling, access instructions, add-ons, and other questions.
Just friendly, responsive support whenever you need a hand.
Loved by Seattle Clients
Still Have a Question?
Our office team can help with services, scheduling, special requests, and existing appointments.
Call: (206) 880-3732
Email: team@seatowncleaners.com